In the dynamic world of medical practice, adaptability and efficiency are the keys to success. Meet Dr. Ilse Mertens, a dedicated physician who, embarked on a journey to enhance her practice with our innovative terminals. Her remarkable journey, as the proud winner of an Axepta BNP Paribas contest, is a testimony to the transformative power of our terminals.
Dr. Ilse Mertens’ experience with Axepta BNP Paribas has been nothing short of remarkable. She shared “I am highly satisfied with the payment terminal; I have the Move 5000 model which is convenient as it allows me to take it along home visits. The instructions for setup were clear and uncluttered. I find the terminal particularly handy because most people no longer carry cash, even for small amounts. Prior to having the terminal, I encountered issues with clients not making payments. There were periods when I had outstanding payments totaling up to several thousand euros. They would promise to deposit the money but often they didn’t, leading to the need for me to call them. This consumed a significant amount of my time. Sundays were spent checking who had paid or not, sending letters, and sometimes, it would even take up to six months before I received my payment. So, having the Axepta BNP Paribas payment terminal has been a remarkable solution to this problem.
Exceptional customer support and a seamless product replacement process have further solidified Dr. Ilse Mertens’ loyalty to Axepta BNP Paribas. She added, “To obtain the product, I sent an email, and they responded promptly and in a friendly manner. The process of receiving the terminal was smooth. I returned my old one and received a new one, and I didn’t have to go without it for a day. When I had a question at one point, it was effortless. There is an assistance phone number on the terminal, and when I used it, they provided immediate and effective assistance. Everything was clear, practical and not challenging to begin with. I received clear invoices and when I encountered any difficulties, they were there to help. Shortly, I have no intention of making a change!”
Dr. Mertens’ glowing testimonial demonstrates the tangible benefits of Axepta BNP Paribas’ terminals for medical practices. With portability, clear instructions, and outstanding customer support, we’ve empowered her to thrive in a world where efficient payments are crucial for healthcare providers. We’re honored to be a part of Dr. Ilse Mertens’ success story and look forward to helping more healthcare professionals achieve their goals with our terminals. Are you ready to elevate your medical practice too? Join us on this journey to success!